Keeping our Clients Informed during the Covid-19 Crisis

What are WE doing to maintain our service and support our clients?

We have been working remotely since Wednesday 18th March and I’m really pleased and proud of the effort that both staff and clients have made to continue to do business in these challenging times. The Directors would like to thank you all for your support and patience during this period.

Some day-to-day Housekeeping –

Telephone calls will continue to be answered using the main switchboard number (01730 265500) and will be diverted for initial call fielding until it’s safe for us to attend the office again.

For ease, staff email addresses can be found by clicking HERE

Email will continue to be the most efficient means of getting in touch as all staff can be contacted this way. This includes our generic address (hello@robison.co.uk) which will continue to be swept continually throughout each working day.

Whilst we seem to be coming out of the first phase, the future still remains uncertain, and our aim is to continue to maintain our usual high level of service. We wish all of our clients, colleagues and suppliers an uneventful passage to the other side of this most unwelcome and unexpected diversion.

Finances

For those of you who prefer to pay by cheque, please could you make contact before doing so, as this will avoid any mail going astray for an extended period. If you can pay by bank transfer, this would be appreciated. If you are experiencing financial difficulty please make contact and we will do all we can to help.

For those of you who prefer to pay by cheque, please could you make contact before doing so as this will avoid any mail going astray for an extended period. If you can pay by bank transfer, this would be appreciated.

Updates

We are receiving a mountain of information from Insurers, our Regulator, industry bodies and other interested parties. We are using the website as a central hub to disseminate information and keep you informed. Please check out the information below. Please contact us to discuss any issues that could be personally relevant to your daily lives and how your policies work &/or respond.

We have also included some information below from a number of sources together with some answers to some “frequently asked questions” that will help you navigate through this difficult and unprecedented period in our lives. If you have any specific questions or wish to make or explore making a claim, please speak to your normal contact and we will do our best to advise you on next steps.

Getting Back to Business

Industry Specific Guidance for businesses which are re-opening from AXA

Creating a Return to Work Action Plan

Find Funding for your business, fast – (Please note that by clicking on this link, you are being redirected to a Third Party Website)

Government Information

FCO Travel Advice

Health & Safety Executive Advice

Industry Information

British Insurance Brokers Association Coronavirus Hub

Finance Support Available from Acorn Business Finance

FCA confirms temporary measures to help insurance policyholders

FCA Expectations of Firms in light of COVID-19