We know that sometimes things go wrong and, in the unlikely event this happens, we want to put it right. As a valued client of Robison & Co, we want you to tell us if our advice or service does not meet your expectations. We take all client dissatisfaction seriously and seek to use the lessons learned to improve the way we do things. While we always aim to deliver the highest standards of service, we know that mistakes will occur from time to time so we offer you these promises:
- We will acknowledge complaints promptly
- We will investigate as quickly and as thoroughly as possible
- We will keep you advised of our progress
- We will do everything we can to resolve complaints quickly and fairly
- We will use the lessons learned from our mistakes to continuously improve our systems and procedures
If you have a complaint about personal or commercial insurance, please contact us at the following address with your policy number or claims reference as appropriate:
Compliance Officer,
Robison & Co Ltd, 6 Rotherbrook Court, Petersfield, Hampshire, GU32 3QG
t: 01730 265500
e: danny.toull@robison.co.uk
If you are unhappy with our resolution to your complaint, you may be eligible to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service,
Exchange Tower, Harbour Exchange Square, London E14 9SR
t: 0845 080 1800
e: complaint.info@financial-ombudsman.org.uk
The Financial Ombudsman Service will normally only consider a complaint from private individuals, from a business that has an annual turnover of less than 2 million Euros and fewer than 10 employees or from trustees of a trust with net asset value of less than £1m.
Further information can be found on the Financial Ombudsman Service website.
