Nicholas Whiting, a leading figure at BT Redcare, has announced to the security market, including security installation businesses and Alarm Receiving Centres, that BT will terminate all operations of BT Redcare on August 1st, 2025. This announcement, made on February 1st, follows a refreshed strategy aimed at minimizing product variations and focusing resources on developing key products and services that better meet customer needs.

BT has decided to terminate their Redcare alarm signalling service, effective from August 1st, 2025.

Impact on Clientele

As a result, this decision will directly affect over 100,000 individual customers and enterprises. Consequently, customers should expect to be contacted by various alarm maintenance firms and providers.

Insurance Implications

Since alarm systems are crucial for customers’ insurance policies, clients should consult their insurance brokers for guidance. Moreover, it’s important to ensure that any changes comply with insurance requirements.

Substitute Options

Given the limited options for alternative providers, it is recommended to consider replacement products such as the CSL Dualcom Grade shift Pro DP3 or any dual path Alarm Transmission System with a DP3 performance level, certified to BSEN50136-1:2012.

Urgency

Therefore, Redcare customers need to act promptly. As the deadline approaches, potential bottlenecks in installation and product shortages are expected.

In conclusion, transitioning from BT Redcare to a suitable alternative requires immediate attention to avoid disruptions and ensure continued compliance with insurance policies.